Terms & Conditions

By booking a session or participating in any activity at LOOM Atelier, you agree to the following terms:

1. Bookings & Payments

  • All bookings must be made in advance through our official booking channels.

  • Full payment is required to secure your slot.

  • We do not accept walk-ins unless otherwise specified.

2. No Refund Policy

  • All payments are strictly non-refundable.

  • A one-time rescheduling is permitted if notice is given at least 48 hours before your original session.

  • Rescheduled sessions must take place within 30 days and are subject to availability.

3. Late Arrivals & No-Shows

  • Please arrive on time. Sessions begin promptly.

  • We do not extend studio time for late arrivals.

  • No-shows will forfeit their session and are not eligible for rescheduling.

4. Studio Etiquette

  • Respect the space, tools, staff, and fellow participants.

  • Disruptive or unsafe behavior may result in immediate removal without refund.

  • Please keep noise levels appropriate to maintain a calm environment.

5. Damage & Liability

  • Guests are responsible for any damage caused by negligence or misuse.

  • LOOM Atelier is not liable for personal injuries, lost belongings, or damage during studio use.

6. Photography & Media

  • LOOM Atelier may photograph or film sessions for promotional use. If you prefer not to be included, inform us prior to your session.

  • Personal photography is welcome—please be mindful of others' privacy.

7. Children & Supervision

  • Children under 12 must be accompanied by a supervising adult unless attending a child-specific or supervised session.

8. Food & Drinks

  • Light snacks and non-alcoholic drinks are permitted.

  • Alcohol is not allowed unless part of a private event with prior approval.

  • Please keep the space clean and dispose of any trash properly.

9. COVID-19 & Health Safety

  • Participants showing symptoms of COVID-19 or other contagious illnesses are advised to stay home.

  • If you are unwell and notify us at least 48 hours in advance, we will allow a one-time rescheduling.

  • LOOM Atelier follows current government health advisories. In the event of updated restrictions, we reserve the right to postpone or adjust bookings.

  • Sanitisation measures are in place and hand sanitiser is provided.

10. Weather & Emergency Cancellations

  • In the case of severe weather, emergencies, or government-mandated closures, sessions will be rescheduled. No refunds will be provided.

By booking with LOOM Atelier, you agree to all of the above Terms & Conditions.

For assistance, please contact us at angel@loomatelier.studio.